Payment Details

Once your first tax deductible contribution has been successfully processed:

• you will receive an email receipt confirming your support
• we will email you a welcome kit in the post with your sponsored child's photo and profile.

Invoices

If you have elected to make manual payments (ie by cheque, deposit into our account or manual credit card payments), future invoices will be emailed to you at the payment interval chosen (ie, half yearly or annually).

Please note invoices will not be sent for automatic payments (ie direct debit or credit card)

LFF Number

When making a payment, please remember to include your LFF Number so we know who you are. Please contact us if you do not have this information handy.

Tax Receipts

All donations of $2 or more are tax deductible and we will send a receipt for tax deduction purposes at the end of the financial year. Find out more about tax deductibility.

Payment Options

Direct Deposit

Tax deductible payments can be transferred online into our bank account:

Account Name: Lille Fro Foundation
Bank: Australia and New Zealand Bank  (ANZ)
BSB: 013483 
Account Number: 9018 87462
Swift Code: ANZBAU3M
IBAN: 013483901887462
Bank's Address: Southland, 1239 Nepean Highway, Victoria 3192, Australia
Lille Fro's Address: PO Box 603, Avalon Beach NSW, 2107, Australia 

Cheques

Cheques can be made payable to:

Lille Fro Foundation
PO Box 603
Avalon Beach
NSW 2107
Australia

Credit Card Payments

One-off and automatic payments from your credit card can be made online or by telephoning us on +61 419 313 981.

Alternatively a credit card payment form can be downloaded Donation Form or a copy sent to you on request.

Please note, all credit card payments will incur a 2% surcharge.

Please see our terms and conditions below for credit card payments.

Direct Debit Payments From Your Bank Account

Regular direct debit payments from your bank account are available to Australian account holders. To authorise direct debit arrangements, please sign and return to us a Direct Debit Request Form.

Otherwise, to request a copy, please contact us.

Please see our terms and conditions below for direct debit arrangements.

Payment Terms and Conditions

Manual Payments by Cheque or Account Deposit

If you elect to pay manually by cheque or direct deposit into our bank account, on completion of your transation you will receive an email with an invoice for payment of your first contribution.

You can then either post the completed remittance slip together with your cheque to the Lille Fro Foundation or make a payment into our bank account.

If you are transferring payments direct into our bank account, please include your LFF number as a reference together with your surname.

Future invoices will be emailed to you at the payment interval chosen (ie, half yearly or annually).

One-Off and Automatic Payments by Credit Card

On completion of a credit card transaction your first contribution will be deducted instantly from your nominated credit card and you will receive an email receipt
confirming your support.

Manual Payments by Credit Card

If you elect to pay manually by credit card for subsequent transactions, future invoices will be emailed to you at the payment interval chosen (ie, half yearly or annually).

Please remember to enter your LFF Number and surname as a reference when making payments by credit card.

Automatic Payments by Credit Card

• If you have elected to set up automatic payments for regular giving by deducting amounts from your credit card, all future payments will be deducted on this day each month at the payment interval chosen (ie: monthly, half yearly or annually)
• Please supply 14 days notice prior to your next payment date for any changes to your credit card authority, including if you need to cancel your support
• Should your payment be rejected by your financial institution, the Lille Fro Foundation will redraw within 30 days. All monies owing will be drawn at this time
• You authorise, unless you advise otherwise, reasonable increases in the minimum amount to cover future rises in costs
• The Lille Fro Foundation will give you 14 days notice if we vary the payment arrangements.
• Payments by credit card will incur a 2% merchant fee

Direct Debit Payments

How It Works

Direct debit arrangements from your bank account are available to Australian account holders only.

To authorise the Lille Fro Foundation to deduct recurring payments from your nominated bank account the account holder/s will need to return a signed hardcopy Direct Debit Request Form to us.

On receipt of the Direct Debit Request Form, the following terms in our Direct Debit Client Service Agreement will apply.

Direct Debit - Client Service Agreement

A. Our Commitment To You

Drawing arrangements

• On receipt of the Direct Debit Request Form, we will advise you in writing, the details of Lille Fro Foundation's drawing arrangements [amount; frequency; commencement date] at least 14 calendar days prior to the first drawing
• Your first contribution will be deducted from your nominated account on that day and you will receive an email receipt confirming your support
• Where the due date falls on a non business day, we will draw the amount on the next business day
• We will not change the amount or frequency of drawings arrangements without your prior approval
• We reserve the right to cancel Lille Fro Foundation's drawing arrangements if 3 or more drawings are returned unpaid by our nominated Financial Institution and to arrange with you an alternate payment method
• We will keep all information pertaining to your nominated account at the Financial Institution private and confidential

Your rights

• You may terminate Lille Fro Foundation's drawing arrangements at any time by giving written notice directly to us, or through your nominated Financial Institution. Notice given to us should be received by us at least 14 business days prior to the due date
• You may stop payment of a drawing under Lille Fro Foundation's drawing arrangement by giving written notice directly to us, or through your nominated Financial Institution. Notice given to us should be received by us at least 14 business days prior to the due date
• You may request change to the drawing amount and/or frequency of Lille Fro Foundation's drawings by contacting us and advising of your requirements no less than 14 business days prior to the due date
• Where you consider that a drawing has been initiated incorrectly outside Lille Fro Foundation's arrangements, you may take the matter up directly with us, or lodge a Direct Debit Claim through your nominated Financial Institution

B. Your Commitment To Us

Your responsibilities

• It is your responsibility to ensure that sufficient funds are available in the nominated account to meet a drawing on its due date
• It is your responsibility to ensure that the authorisation given to draw on the nominated account, is identical to the account signing instruction held by the Financial Institution where the account is based
• It is your responsibility to advise us if the account nominated by you to receive Lille Fro Foundation's drawings is transferred or closed
• It is your responsibility to arrange with us a suitable alternate payment method if wish to cancel Lille Fro Foundation's drawing arrangements

Direct Debit Request Form

• You will need to sign and return to us a Direct Debit Request Form to authorise your ongoing payments. This is in-line with bank guidelines to ensure the account holder(s) is authorising the payments and not someone else
• Once we have received your original signed Direct Debit Request Form:
  • your first payment will be deducted from your bank account on your nominated day of month
  • future payments will be deducted on this date of the month at your chosen payment interval (monthly, quarterly, half yearly, yearly)
• Lille Fro Foundation will not deduct any future payments until the signed Direct Debit Request Form is returned. Copies may be posted, faxed or scanned back to us as follows:

  • Post: Lille Fro Foundation, PO Box 312, Hawthorn, Victoria 3122 Australia

  • Email: contact[at]lillefro.org

  • Further information: Contact us or phone +61 3 9005 6553

Refunds, Cancellations and Updates

Refunds

Generally we are unable to give refunds for donations or sponsorship contributions as they count as a donation.

However, circumstances are always different and we ask that you first give us a call if you have any concerns.

In instances where a refund is reqested as a result of an error made on our part, we will gladly refund the amount in question. For online transactions and credit card payments this would mean reversing the transaction through our bank or the payment service provider. In such as case, charges for the refund would be borne by us in case of wrong deductions or error transactions.

Cancellations

We are extremely grateful for your kind support to date. We understand that circumstances do change. If you would like to cancel your current giving arrangements please contact us.

Please note, if you have a direct debit arrangement with us to deduct automatic payments from your bank account, you will need to contact your bank direct (as they will only take instructions from you) to cancel this arrangement. If this is the case, please let us know so we can update our records accordingly.

Change of Donation Amount

If you would like to change the amount of your regular contributions, please contact us.

Change of Details

If you have moved house, changed banks, replaced a credit card recently or would like to change the amount of your regular contributions, please contact us.